Frequently Asked Questions

FAQ - Frequently Asked Questions

 

Wholesale Prices

The prices displayed on our website are estimated unit prices based on our standard Minimum Order Quantity (MOQ). The price includes our standard packaging and labelling.

If you require larger production volumes, we will be pleased to provide a customized quotation with improved pricing based on the requested quantity.

These prices include manufacturing, quality controls, standard bottles, standard labels, outer boxes, and palletization. Please note that special bottles or label finishes, printing tools, graphic design and shipping costs are quoted separately.

 

 

Minimum Order Quantity

The MOQ depends on the product category:

• Hair care cosmetics: 1,000 units per formula*

*For orders of 250ml or more, we may reduce the MOQ to 500 units when the order includes 2 or more formulas (subject to project approval).

• Hair brushes and accessories: 3,000 units per item.

 

 

Samples

Sample units are available at €5 per unit. Customers may collect the samples directly from our facilities or arrange shipping at their own expense.

Standard samples are usually available within 2 weeks of confirmation. For customized samples, lead times will be longer and will be assessed individually depending on the project requirements.

 

 

Payment Tems

Our standard payment terms are:

• 50% advance payment upon order confirmation.

• 50% balance payment before shipment.

For approved customers, we may also offer up to 90 days financing, subject to credit approval.

 

 

Production Lead Time

The standard production lead time is approximately 2 months from order confirmation.

Lead times may vary depending on production planning, seasonality, packaging availability, and project complexity. We will always provide an estimated delivery schedule before production begins.

 

 

Regulatory Compliance Support

Included in the price, we assist you throughout the regulatory process required to legally commercialize your products within the European Union:

• CPNP notification (Cosmetic Products Notification Portal)
• PIF (Product Information File)
• CPSR (Cosmetic Product Safety Report)
• Microbiological and stability testing
• GMP compliance (ISO 22716)
• Substantiated product claims
• Compliant labelling
• Responsible Person established in the EU

For markets outside the European Union, we can assess the specific regulatory requirements of your country and determine whether we can provide assistance. Additional costs may apply depending on the scope and complexity of the project.