Terms and Conditions

1. Introduction

These Terms and Conditions govern all quotations, orders, services, and transactions between Private Labels Hair Products ("the Company") and its customers ("the Customer").

The Company specializes in the development, sourcing, manufacturing coordination, branding, packaging, and regulatory support of private label cosmetic products, hair brushes, and related accessories for business customers.

By requesting a quotation, placing an order, or engaging our services, the Customer agrees to these Terms and Conditions.

2. Quotations and Pricing

All prices displayed on the Company's website are indicative unit prices based on standard Minimum Order Quantities (MOQs) and are provided for informational purposes only.

Formal quotations remain valid for thirty (30) days unless otherwise stated.

Quoted prices generally include manufacturing, quality controls, standard bottles, standard labels, standard outer boxes, and palletization.

The following items are not included unless specifically stated in the quotation:

• Customized packaging components;

• Premium bottle designs;

• Special label finishes;

• Printing plates, moulds, or tooling;

• Graphic design services;

• Shipping, customs duties, taxes, or import-related charges;

• Regulatory services outside the European Union.

The Company reserves the right to revise quotations if material, packaging, transportation, or regulatory costs change before order confirmation.

3. Minimum Order Quantities

Unless otherwise agreed in writing, the following minimum order quantities apply:

• Hair care cosmetics: 1,000 units per formula.

• Hair brushes and accessories: 3,000 units per item.

For projects involving three (3) or more different products, the Company may, at its sole discretion, approve reduced minimum quantities.

4. Samples

Sample units may be purchased at the prices communicated by the Company.

Sample availability and lead times may vary depending on product availability and customization requirements.

Shipping costs for samples shall be borne by the Customer unless otherwise agreed.

Samples are intended solely for evaluation purposes and may differ slightly from final production batches due to normal manufacturing variations.

5. Order Confirmation and Customer Approval

Production shall not commence until:

• The quotation has been accepted;

• All required specifications have been approved in writing;

• Any required deposit payment has been received.

The Customer is responsible for reviewing and approving all artwork, labels, packaging designs, formulas, claims, ingredient listings, translations, and related materials before production begins.

Written approval by the Customer shall constitute final acceptance of all specifications.

The Company shall not be liable for errors, omissions, regulatory issues, or inaccuracies contained in materials approved by the Customer.

6. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply:

• 50% advance payment upon order confirmation.

• 50% balance payment prior to shipment.

For approved customers, extended payment terms of up to ninety (90) days may be offered following successful credit evaluation.

Failure to make payments when due may result in production delays, suspension of services, withholding of shipment, or order cancellation.

7. Production and Delivery

Standard production lead time is approximately eight (8) weeks from order confirmation.

All lead times are estimates only and may vary depending on production schedules, seasonality, raw material availability, packaging lead times, regulatory requirements, transportation conditions, and other factors beyond the Company's control.

The Company shall not be liable for delays caused by manufacturers, suppliers, logistics providers, customs authorities, governmental agencies, force majeure events, or any other circumstances beyond its reasonable control.

Risk of loss and ownership of goods shall pass to the Customer upon delivery to the agreed shipping address, carrier, or collection point.

8. Manufacturing Tolerances

The Customer acknowledges that minor variations may occur between samples, digital artwork, previous production batches, and final manufactured products.

Such variations may include, without limitation:

• Colour differences;

• Printing alignment;

• Packaging appearance;

• Fragrance intensity;

• Product viscosity;

• Weight and fill level variations;

• Raw material characteristics.

Such variations shall be considered normal manufacturing tolerances and shall not constitute defects or grounds for rejection, cancellation, refund, or compensation.

9. Regulatory Compliance Support

For products intended for sale within the European Union, the Company may provide regulatory support services including:

• CPNP notification;

• Product Information File (PIF);

• Cosmetic Product Safety Report (CPSR);

• Microbiological and stability testing;

• GMP compliance support;

• Claims substantiation guidance;

• Labelling review;

• Responsible Person coordination.

The Company does not provide legal advice and cannot guarantee regulatory approval by governmental authorities.

The Customer remains responsible for ensuring compliance with all laws, regulations, claims, advertising practices, and market-specific requirements applicable to the territories in which the products will be sold.

Additional fees may apply for regulatory support outside the European Union.

10. Intellectual Property

The Customer warrants that all trademarks, logos, designs, artwork, product names, packaging concepts, and other materials supplied to the Company do not infringe any third-party rights.

The Customer shall indemnify and hold harmless the Company against any claims, damages, costs, losses, or liabilities arising from alleged infringement of intellectual property rights associated with materials supplied or approved by the Customer.

11. Returns, Refunds, and Warranty

ALL SALES ARE FINAL.

Due to the custom-manufactured nature of private label products, orders may not be cancelled, returned, exchanged, or refunded once production has commenced or products have been delivered.

Claims shall only be accepted in cases of verified manufacturing defects or material non-conformities attributable to the manufacturing process.

Visible defects, shortages, or non-conformities must be reported within fourteen (14) days of delivery.

Manufacturing defects that could not reasonably be detected upon receipt may be reported within six (6) months of delivery, provided the products have been stored, handled, and used according to recommended conditions.

The Company's sole obligation shall be, at its discretion:

• Replacement of the affected products;

• Repair of the defect where feasible; or

• Partial or full refund of the affected products.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total liability arising from any order, service, or transaction shall not exceed the amount paid by the Customer for the affected order.

The Company shall not be liable for:

• Loss of profits;

• Loss of business opportunities;

• Loss of goodwill;

• Indirect damages;

• Consequential damages;

• Incidental damages;

• Special damages.

13. Confidentiality

Both parties agree to maintain the confidentiality of all non-public commercial, technical, financial, and business information disclosed during their relationship.

14. Force Majeure

The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, pandemics, governmental actions, labour disputes, transportation disruptions, supplier failures, shortages of raw materials, energy shortages, or similar events.

15. Disclaimer

The Company acts as a private label manufacturing facilitator and regulatory support provider. While reasonable efforts are made to ensure the accuracy of information, product specifications, regulatory documentation, timelines, and recommendations, all services are provided on an "as available" and "as is" basis.

The Company makes no representations or warranties, express or implied, regarding:

• The commercial success of any product;
• The market acceptance of any product;
• The profitability of any private label project;
• The suitability of products for any particular purpose unless expressly agreed in writing;
• The accuracy of information supplied by third-party manufacturers, laboratories, suppliers, or regulatory consultants.

The Customer acknowledges that product performance, consumer acceptance, sales results, and regulatory outcomes may vary depending on factors beyond the Company's control.

The Company shall not be liable for decisions made by the Customer based on information, recommendations, or services provided during the course of a project.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Spain.

Any dispute arising from these Terms and Conditions shall be submitted exclusively to the Courts of Castellón, Spain.

17. Amendments

The Company reserves the right to amend these Terms and Conditions at any time.

The version published on the Company's website at the time an order is placed shall apply to the transaction.